🚨 Bank Dispute & Cyber Fraud Chargeback Letter Generator
UPI fraud, failed ATM cash debits, unauthorized card transactions, ya bina wajah kate charges ke liye RBI circular reference ke saath formal complaint letter generate karein.
⚡ Legal Rights Notice:
• UPI / Online Fraud: Agar transaction 3 working days (72 ghante) ke bheetar report kiya gaya hai, toh customer liability ZERO hoti hai (RBI Ref: DBR.No.Leg.BC.78/09.07.005/2017-18).
• Failed ATM Transaction: Agar ATM se paise nahi nikle par account se kat gaye, toh bank ko T+5 calendar days ke andar refund karna anivarya hai. Deri hone par bank par ₹100 per day ki penalty lagti hai (RBI Ref: DPSS.CO.PD No.629/02.01.014/2019-20).
• UPI / Online Fraud: Agar transaction 3 working days (72 ghante) ke bheetar report kiya gaya hai, toh customer liability ZERO hoti hai (RBI Ref: DBR.No.Leg.BC.78/09.07.005/2017-18).
• Failed ATM Transaction: Agar ATM se paise nahi nikle par account se kat gaye, toh bank ko T+5 calendar days ke andar refund karna anivarya hai. Deri hone par bank par ₹100 per day ki penalty lagti hai (RBI Ref: DPSS.CO.PD No.629/02.01.014/2019-20).
Frequently Asked Questions (Consumer Rights)
1. Kya bank 72 ghante ke andar report kiye gaye UPI fraud ka refund dene se mana kar sakta hai?
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Nahi. RBI Circular DBR.No.Leg.BC.78/09.07.005/2017-18 ke mutabik agar koi customer unauthorized transaction ki suchna 3 working days (72 hours) ke bheetar bank ko deta hai, toh customer ki liability ZERO hoti hai aur bank ko 10 working days ke andar temporary credit (shadow reversal) dena anivarya hai.
2. ATM se cash nahi nikla lekin account se paise kat gaye, toh kitna compensation milta hai?
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RBI Harmonisation Circular DPSS.CO.PD No.629/02.01.014/2019-20 ke mutabik bank ko failed transaction ka paisa T+5 calendar days ke andar refund karna hota hai. Agar bank 5 din se zyada deri karta hai, toh bank ko per day ₹100 ka delayed compensation penalty customer ke account me jama karna mandatory hai.
3. Agar bank manager meri complaint par karyawahi na kare toh kahan complain karein?
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Agar bank branch ya Nodal Officer 30 dino ke bheetar aapki samasya ka samadhan na kare ya asantushtijanak uttar de, toh aap seedhe RBI Banking Ombudsman ke portal (cms.rbi.org.in) par online complaint darj kar sakte hain. Ombudsman ke aadesh par bank ko turant refund aur harjana dena padta hai.
4. Deceased account me ₹5 Lakh se kam amount hone par kya Court Succession Certificate zaroori hai?
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Nahi. RBI ke master directions ke anusaar bina nominee wale accounts me ₹5,00,000 tak ki rashi ke liye banks ko court succession certificate ki mang nahi karni chahiye. Sabhi legal heirs dwara signed Joint Claim Form, Death Certificate, aur Letter of Indemnity ke aadhar par settlement kiya jata hai.